“For several months, the Vista PC in my home office refused to upgrade Firefox. The first few times this happened, I uninstalled the old version of Firefox and reinstalled the new version. (Instructions for installing Firefox are provided on the Firefox support site.) Though this allowed me to upgrade the browser, the uninstall/reinstall process took far too long. The Firefox error message instructed me to “make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.” I closed Firefox, opened the Windows Task Manager Processes list (press Ctrl+Alt+Delete, choose Start Task…
February 12, 2010
Read More
“…Firefox 3.6 added a helpful new about page for support and troubleshooting. Just type about:support in your Firefox address bar to give it a look. The new page separates a ton of useful troubleshooting information into sections, including Application Basics (name, version, profile directory, installed plug-ins, and build configuration, followed by all of your installed extensions, and then ending with your profile’s modified preferences. Mozilla put this all together as a helpful tool for finding important information for users elbow deep in troubleshooting, but as Nirmal over at Life Rocks 2.0 points out, it also serves as a great shortcut…